Usage Consultation
Provide guidance on product usage and basic printer maintenance.
Basic Troubleshooting
Help check initial issues and provide self-troubleshooting guidance.
Product Claims
Support product claims, check claim status, and coordinate with relevant teams.
Document Follow-up
Assist in following up documents such as quotations, tax invoices, and purchase documents.
Service Process
Report / Inquiry
Customers can contact us through convenient channels such as phone, LINE, or the website form.
Checks the Information
The service team reviews the initial details, reported issue, or related documents.
Resolve the Issue / Coordinate
Provide guidance, perform basic troubleshooting, or forward the case to the relevant team.
Follow Up on Service Results
Inform the customer of the result and follow up on customer satisfaction.
